At Inara Designs, customer satisfaction is our priority. Please read our policy carefully before making a purchase.

Refunds:

We do not offer refunds for any purchases. All sales are final.

Exchanges:

We are happy to offer exchanges only within 7 days of delivery, under the following conditions:

• Items must be unused, unwashed, and in original condition with all tags and packaging intact.
• Proof of purchase (such as a receipt or order confirmation) must be provided.
• Exchanges are subject to product availability.
• Customers are responsible for any shipping costs associated with returning the item for exchange.

To initiate an exchange, please contact us at inaradesigns.au@gmail.com within 7 days of receiving your order.

We reserve the right to refuse an exchange if the item does not meet the above conditions.

At Inara Designs, we’re committed to getting your order to you as quickly and safely as possible.

Shipping Method

We’ve partnered with MailPlus to offer premium/express shipping across Australia.

• Delivery timeframe: 1–3 business days after dispatch
• Please allow 1–2 business days for order processing before your parcel is shipped

During Busy Periods

Please note that during peak times (such as sales, holidays, or collection launches), processing and delivery may take slightly longer. We appreciate your patience and understanding during these times.

Delivery Area

We currently only ship within Australia.

Once your order is dispatched, you’ll receive a tracking number via email so you can keep an eye on your delivery.

Our manufacturers conduct their own quality checks during production, and once the pieces arrive, our team at Inara Designs carries out an additional inspection before dispatch. This two-step process ensures that your item is delivered in perfect condition and meets our quality standards.

LAST UPDATED : 8th May 2025

At Inara Designs, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site, we may collect the following information:

• Your name, contact information, and shipping/billing address
• Order details and payment information (processed securely via third-party payment gateways)
• Your email address if you subscribe to our newsletter
• Website usage data through cookies and analytics tools to improve your shopping experience

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchase or inquiries
• Send promotional emails if you’ve opted in
• Improve our website and customer service

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties who help us operate our business (e.g., shipping providers, payment processors) under strict confidentiality agreements.

4. Data Security

We take reasonable precautions to protect your personal information. All transactions are processed through secure payment gateways and are not stored on our servers.

5. Your Rights

You have the right to access, update, or request deletion of your personal data. You can unsubscribe from our emails at any time by clicking the link at the bottom of the message.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings if you prefer.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

LAST UPDATED : 8th May 2025

By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General

These terms govern your use of our website and the purchase of our products. We reserve the right to update or change these terms at any time without prior notice.

2. Product Information

We make every effort to display our products accurately, including descriptions, colors, and sizing. However, slight variations may occur due to lighting, editing, and individual screen settings. Please refer to the product notes for any size or print placement variations.

3. Orders & Payments

All orders are subject to acceptance and availability. Prices are listed in AUD and include GST (where applicable). Payments are securely processed through trusted third-party gateways.

4. Shipping & Delivery

We ship Australia-wide using reliable carriers. Once your order is dispatched, you will receive a confirmation email with tracking details. Please ensure your shipping address is correct—Inara Designs is not responsible for packages sent to incorrect addresses provided by the customer.

5. Returns & Exchanges

Due to the nature of our products, we do not offer refunds for change of mind. Exchanges may be available if the item is faulty or incorrect, subject to inspection. Please see our full Return Policy for details.

6. Quality Control

All items undergo a quality check by both our manufacturers and our team at Inara Designs before being shipped. We strive to ensure every item arrives in perfect condition.

7. Intellectual Property

All content on this website—including product names, images, designs, and text—is the property of Inara Designs and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

Inara Designs is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

9. Governing Law

These terms are governed by the laws of New South Wales, Australia.

If you have any questions about these terms, feel free to contact us.